Privacy Policy Telor88 – Our Commitment to Protecting Malaysian Players' Data

Telor88 ("we", "platform") takes the responsibility of protecting every user's privacy very seriously. This Privacy Policy explains how telor88 collects, uses, stores, and safeguards your personal information when you use our platform at https://telor88.best.

This document applies to all telor88 users — including visitors who browse the site without registering, registered players, and active VIP members. It covers all services offered by telor88, including Live Casino, slots, Baccarat, Blackjack, lottery, Sports Betting such as Malaysia Super League and EPL football, cricket, badminton, e-sports, and the VIP Rewards programme.

Telor88 operates in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010. We are committed to ensuring every aspect of how we handle Malaysian players' personal data complies with all applicable laws and international standards.

Telor88 collects several categories of information from our players. All data collection is carried out on the basis of legitimate service requirements and with your consent:

Account Registration Information:

• Full name as stated on your identification card.
• An active mobile number for account verification.
• Email address used for communication and notifications.
• Date of birth to verify that you are 18 years of age or older.
• Passwords stored in hashed form — telor88 never stores passwords in plain text.

Identity Verification (KYC) Information:

• A copy of your valid MyKad (National ID) or passport.
• Proof of address such as a recent utility bill or bank statement.
• Payment method details for ownership verification — Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX.

Platform Activity Data:

• Gaming history — bets placed, wins, and losses.
• Deposit and withdrawal transaction history.
• Login session times and duration.
• Game preferences and playing habits.

Technical Data:

• The IP address of the device used to access telor88.
• Device type (Android or iOS), operating system version, and browser type.
• Cookie data and similar tracking technologies as described in Section 6.

Every piece of data telor88 collects is used for a specific, legitimate purpose. Below is a full explanation of how telor88 uses your data:

Service Operations: Your data is used to process account registration, verify your identity during the KYC process, process deposits via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, or FPX, credit winnings to your account, and manage fund withdrawal requests.

Security & Fraud Prevention: telor88 uses technical data and activity history to detect suspicious activity patterns, prevent unauthorised access to your account, identify potential duplicate accounts, and comply with applicable anti-money laundering (AML) legal requirements.

Service Improvements: Aggregated (non-individual) data on telor88 player behaviour is analysed to understand the most popular games and features, identify technical issues on the platform, plan new games and relevant content, and improve overall platform speed and stability.

Communications & Support: Your contact information is used to send lottery draw result notifications, deposit and withdrawal alerts, responses to customer support enquiries, important updates about telor88's policies or services, and promotional offers (only where you have given your consent).

Telor88 does not sell players' personal data to any third party. This is a commitment we have never compromised on since the very first day telor88 began operating. However, in the course of providing our services, there are limited situations where data may be shared with trusted parties:

Payment Service Providers: To process deposits and withdrawals, the necessary transaction details are shared with the relevant payment service providers — such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or the bank processing your FPX transaction. This sharing is kept to the minimum required solely for transaction processing.

Game Providers: telor88 works with recognised game software providers for part of our games catalogue. Technical data required to run these games may be processed by these providers, but they are bound by strict data protection agreements and are not permitted to use that data for any other purpose.

Legal Requirements: telor88 may be required to disclose certain data to Malaysian authorities if mandated by law, court order, or regulatory directive. In such cases, telor88 will only disclose the specific information requested and nothing beyond that.

Telor88 continually invests in security infrastructure to ensure your personal data remains protected at all times. The following are the key security measures we have in place:

• 256-bit SSL Encryption: All communications between your device and telor88's servers are encrypted using the TLS protocol with 256-bit keys — the highest standard available for end-user applications.
• Stored Data Encryption: Sensitive data stored on telor88's servers — including payment information and identity verification documents — is encrypted using the latest encryption algorithms.
• Two-Factor Authentication (2FA): Telor88 provides and encourages the use of two-factor authentication for all account logins to add an extra layer of security.
• 24/7 Security Monitoring: telor88's security team continuously monitors all platform activity to detect and respond to any security threats promptly.
• Regular Data Backups: Telor88 player data is automatically backed up every 24 hours to a separate secure storage location to prevent data loss from unexpected incidents.
• Internal Access Controls: Access to players' personal data within telor88 is strictly limited on a need-to-know basis. All internal access is logged and regularly audited.

While telor88 takes all reasonable steps to protect your data, no digital system can be guaranteed 100% secure. In the unlikely event of a security breach affecting your data, telor88 is committed to notifying you promptly and taking swift remedial action.

Telor88 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies used by telor88:

Essential Cookies (Required): These cookies are required for the telor88 platform to function properly. They store your login session details, language preference, and platform settings you have selected. Without them, telor88 cannot operate correctly. Essential cookies cannot be disabled.

Performance & Analytics Cookies: telor88 uses analytics cookies to understand how players interact with our platform — which pages are visited most frequently, how long is spent in each section, and where players encounter technical issues. This data is used in aggregate and is not linked to any individual's identity.

Functional Cookies: These cookies allow telor88 to remember your personal preferences — such as your favourite game types, interface settings, and notification preferences — so you do not need to reconfigure them each time you log in.

Telor88 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by Malaysian law. telor88's data retention policy is as follows:

• Active Account Data: Your personal data is retained for as long as your telor88 account remains active and for any period thereafter required to resolve outstanding matters.
• Transaction History: Records of deposit, withdrawal, and betting activity are retained for a minimum of 7 years in accordance with Malaysian financial and anti-money laundering legal requirements.
• KYC Documents: Copies of identity verification documents are retained for the period required by applicable law, which is typically 5 years after account closure.
• Security Log Data: Access logs and security activity are retained for 12 months for the purpose of investigating security incidents if required.
• Closed Account Data: After you close your telor88 account, any personal data not required to be retained by law will be deleted or anonymised within 90 days.

As a telor88 player and as an individual protected under Malaysia's PDPA, you have the following rights regarding your personal data:

Telor88 is an adult gambling platform strictly limited to individuals aged 18 and above. We do not knowingly collect, store, or process any personal data from individuals under the age of 18.

If telor88 discovers that personal data belonging to a minor has been collected by any means, we will take immediate action to delete that data and close the account in question. Parents or guardians who believe their child has registered or used the telor88 platform without permission are urged to contact our support team immediately.

The telor88 platform may contain links or references to third-party services related to your activity — such as payment providers for processing Touch 'n Go eWallet, GrabPay, or FPX deposits. telor88's Privacy Policy applies solely to the telor88 platform itself.

When you leave the telor88 platform and access third-party sites or services, you are subject to their own privacy policies. Telor88 is not responsible for the privacy practices of any third party and encourages you to read their privacy policies before providing any personal information.

Telor88 applies stricter security measures to protect players' financial data compared to general personal data. Here's how telor88 handles your financial information:

• Your digital wallet account details (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay) or banking information (for DuitNow and FPX) are not stored in full by telor88 — only the encrypted token required to process recurring transactions is retained.
• All deposit and withdrawal transactions via supported Malaysian payment methods are processed through fully encrypted secure channels.
• Telor88 uses a real-time transaction fraud detection system to identify and halt any suspicious financial activity.
• Your complete transaction records are always available in the telor88 account history section for review and verification purposes.

For any enquiries, concerns, or requests relating to telor88's Privacy Policy and the handling of your personal data, you may contact us through:

• Live Chat: Within the telor88 platform — the fastest way to get an immediate response, available 24/7.
• Email: support@telor88.best – for written enquiries that require an official record.
• WhatsApp: The number displayed in the support section of your telor88 platform.

The telor88 privacy team will respond to all privacy-related enquiries within 5 business days. For data rights requests (such as access, rectification, or deletion), please clearly state the type of request and include sufficient information for us to verify your identity before processing.

Telor88 is committed to addressing every privacy concern seriously and transparently. If you believe telor88 has failed to handle your privacy concern satisfactorily, you have the right to file a complaint with Malaysia's Department of Personal Data Protection (JPDP).